ASU-1 Support

Contact & Support

Technical support, Section 4 access requests, anomaly reports, and warranty claims. All submissions are logged. Access requests are reviewed by a human.

Before You Submit

Common issues

Most questions are answered in the operating manual. If the unit is producing unexpected output, check firmware version first — many field anomalies were resolved in v4.0.9.

For Section 4 access requests, select the appropriate inquiry type below. Access requests require a valid unit serial number and a brief description of your operational context. Not all requests are approved.

Response Time 2–5 business days
Section 4 Access 5–10 business days
Warranty Claims Requires proof of purchase
Anomaly Reports Reviewed same day
Depot Repair Contact required before shipping

Submit a Request

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Email Address *

Unit Serial Number

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